w88下载 is a rapidly growing internet service provider and we are proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. 在繁星闪烁的, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
w88手机登录的任务集中在两件事上. First, we’re making the experience of accessing the internet simple, transparent, and delightful. Second, we’re bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, 顾客服务设计愉悦, and a culture of innovation and intellectual curiosity.
This position is full time and work from home; however, you must be based in one of the following areas: California, 科罗拉多州, 康涅狄格, 佛罗里达, 乔治亚州, 伊利诺斯州, 堪萨斯, 缅因州, 马里兰, 麻萨诸塞州, 新汉普郡, 新泽西, 纽约州, 俄亥俄州, 罗德岛州, 田纳西州, 德州, 维吉尼亚州, 华盛顿州或华盛顿D.C.
作为二级网络运营分析师, you’ll be responsible for ensuring our national network standards are adhered to and serve as the primary point of contact for internal stakeholders during network related events.
- Participate in the 24/7 support of the w88下载 network, serving as first point of contact for any network related event and ensuring each event is brought to resolution and any appropriate remedial work is scheduled and completed
- Serve as primary point of contact for internal teams on complex/escalated technical issues related to the w88下载 network
- Monitor network infrastructure and resolve and/or escalate events in real time, escalating when necessary and managing incidents and events to resolution
- 降低MTTR, incidents and events striving for preemptive and preventive actions wherever possible
- Identify issues in the network from automated reporting that impact as little as one customer, 并拥有端到端的修复过程
- Remotely support teams in the field during bring up and maintenance of equipment
- Maintain schedule of outstanding, ongoing, and upcoming internal and external maintenance
- Ensure network monitoring software is always up to date with recent additions to the w88下载 Network (configuring, 添加新设备, 等)
- You work quickly, independently, and with great attention to detail.
- You are committed to providing a consistently high level of support, going above and beyond in each interaction you have with a w88下载 customer or internal stakeholder because you care deeply about representing our brand and team.
- You have a high degree of personal tact and the ability to synthesize complex technical scenarios to a distributed team of Engineers and Field Technicians.
- 你有硬件方面的专业知识, 路由, 切换, networking and extensive knowledge of application and OS support.
- 3+ years of NOC or troubleshooting customer service experience working with telco/ISP/cable networks, 复杂的技术服务, 或SaaS公司
- Proven IT experience in managing professional networks and related devices, tools, and processes
- Strong people and project management skills
- Configuration and troubleshooting of Cisco and Cisco-like devices
- Ability to work from home in a quiet, dedicated space
- You're located near one of our offices (Arlington, VA /波士顿, 马/哥伦布, 哦/丹佛, 文书主任/洛杉矶, CA / NYC) and able to occasionally travel for special projects
- You've worked at an w88手机登录服务 Provider and constantly wanted to tear all the systems you used apart and build something better. Specifically, you have experience working in a NOC or other network support related role.
- You're as comfortable working in a terminal as you are in a GUI.
- You write scripts to handle repetitive tasks (or you have a desire to learn how!).
- You've used ticketing, issue tracking, and project tracking softwares such as Zendesk and Jira.
- You love new technology, IoT, and have a large library of devices in your home.
We work hard, so we take care of each other and try to enjoy ourselves along the way.
- 100% employer-paid low deductible health plan, dental plan, vision plan, AD&D，人寿保险
- 401(k) retirement plan and stock option grants in a privately-held company
- 12 weeks of 100% paid parental leave for new mothers and fathers after six months of continuous employment
- Professional development assistance after six months of employment
- Catered meals on a weekly basis for employees working in the office
- Casual dress, annual fitness reimbursement, stocked kitchen, and other perks and discounts
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.